Shipping policy

Shipping & Delivery Policy

At Peproots, we are committed to delivering your orders safely and efficiently. Please review our Shipping & Delivery Policy to understand how we process and ship your purchases.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Coverage

We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.

Estimated Delivery Time

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other factors beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected products, order values, or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Order details
  • Tracking number
  • Courier partner information

You can use the tracking information to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery

The shipment may be returned to us.

Damaged or Missing Items

If you receive:

  • A damaged package
  • A tampered shipment
  • Missing products

Please contact our customer support within 48 hours of delivery with photos and your order details. We will investigate and provide a suitable resolution.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier network disruptions
  • Government restrictions

Peproots is not liable for delays caused by third-party courier services; however, we will assist in tracking and resolving delivery issues whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Peproots will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Contact Us

For any shipping-related questions or assistance, please contact:

Peproots Customer Support
Email: info@peproots.com
Phone: +91 91158 76596
Website: www.peproots.com

We appreciate your trust in Peproots and look forward to serving you.